Rules & Policies
Please read these documents carefully to understand how we safeguard your data, conduct bookings, and manage cancellation/refund flows.
Privacy Policy
Effective Date: May 26, 2026
At Tetryx Home Services, we value your privacy and are deeply committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and share your information when you visit or book services through our website (tetryxelectrica.in / Tetryx App).
1. Information We Collect
We collect information to provide high-quality electrical and plumbing services to you, including:
- Personal Information: Name, phone number, email address, physical site address (for contractor dispatch), and billing details.
- Account Data: We use Google Firebase Authentication for seamless login. Basic profile information (name, email, unique identifier) is securely synced to our backend.
- Technical Data: IP addresses, browser types, page navigation logs, and service selection patterns for performance analytics.
2. How We Use Your Information
Your details are processed to optimize and secure your experience, including to:
- Fulfill, coordinate, and execute electrical & plumbing services at your location.
- Calculate exact GST invoice amounts and issue digital booking summaries.
- Enable our licensed engineers and technicians to contact you during scheduled appointments.
- Ensure website security and block malicious actions, adhering to strict server-side credentials and Row-Level Security (RLS) rules.
Server-Side Security Shield
We follow a rigid **Pure SSR Architecture**. Sensitive backend credentials are held 100% on our secure servers, protecting database transactions against external client-side exposure.
3. Data Sharing & Third-Parties
We do not sell, trade, or distribute your private details to marketing list companies. We only disclose essential customer information to:
- Assigned professional technicians and service coordinators to execute your request.
- Government and tax authorities in Tamil Nadu when required to comply with statutory GST filing obligations.
4. Cookies & Analytics
Our web portal employs small identifiers (cookies) to maintain active user login states and save items in your service cart. You may disable cookies through your browser settings, though doing so might cause booking flow disruptions.
5. Your Legal Rights
You have the legal right to request access, correction, or permanent deletion of your customer files. To exercise these rights, please get in touch with our security compliance team: